The Radiology Scheduler is responsible for answering incoming calls for multiple Radiology modalities, verifying patient information, including insurance and pre-certification information and scheduling appointments. Job Relationships Reports to the Diagnostic Imaging Operations Manager Principal Responsibilities • Communicate pending pre-certification information issues with technologists and Radiology management. • Schedule procedures using Radiology Information System (RIS), including CT, MRI, Ultrasound, Mammography, Bone Density and Fluoro procedures. Verify insurance eligibility. • Explain patient prep and dispense prep kits as needed. • Task providers' offices when necessary. • Complete reminder calls for future appointments. • Ensure all outside images are obtained. • Build worker's compensation cases in IDX when applicable. • Manage all image release including using PACS to burn CDs and DVDs for patient transport and work with Release of Information to verify accurate documentation. • Schedule interpreter services. • Check in outpatients for Radiology procedures. • Comply with the Springfield Clinic incident reporting policy and procedures. • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. • Perform other job duties as assigned. Education/Experience • High School graduate or GED required. Knowledge, Skills and Abilities • Ability to control emotions and maintain composure under stress, using tact and good judgment. • Excellent organizational and interpersonal communication skills. • Excellent computer and telephone skills. • Self-motivated and able to problem solve. • Clear, articulate speaking voice. • The employee must be able to lift, walk, stoop and sit at a computer for long periods of time. • Must possess manual dexterity to use keyboard and handle equipment and appliances. Working Environment • Medical office environment. • Direct patient contact is involved. PHI/Privacy Level HIPAA1