HilltopSecurities is currently looking to hire an HFA Program Specialist in our Sherman Oaks office. The HFA Program Specialist is responsible for performing the department’s pre- and / or post-closing compliance review for client TBA and MRB/MCC programs. The Specialist works under minimal supervision with encouragement to exercise initiative and independent judgement. Essential Functions: • Ensure that prompt review of loan applications and supporting documentation is performed by adhering to stated program timelines, and that documentation submitted meets applicable program requirements. • Perform income calculations using paystubs, tax returns and other supporting documents for loan program compliance. • Provide direct assistance to lender and issuer questions related to program documents, requirements, and processes. • Monitor program pipelines by routine follow up emails/phone calls to lenders and communicates concisely any missing/incomplete documents in order to meet program and timeline requirements. • Perform program commitment expiration extensions, loan changes and cancellation requests as directed by the lender. • Keep current with all department clients, programs, guidelines, and processes. • Identify process improvements with documentation of such as applicable. • Cross train in other roles to provide back-up support to other team members as needed, specifically as back up to the accounting functions as well as phone coverage. • Provide prompt customer service by monitoring personal and individual program email inboxes as needed and responding via email or phone. • Follow the lender on-boarding process for access to Lender Online. • Maintain an accurate list of participating lenders and creates user credentials. • Assist Lenders with maneuvering through the flow of the online reservation system via the web portals. • Ability to learn the Emphasys Loan Tracking system flow and functionalities as well as the online reservation system, Lender Online. • Possess a moderate working knowledge of agency and Servicer guidelines as they relate to the program, and the ability to research when clarity is needed. • General knowledge of mortgage industry rules and regulations a must. • Experience with processing mortgage loans is highly preferred. • Technical knowledge and experience with state and local housing agency programs is preferred. • Accustomed to working in a fast-paced, team-oriented environment. • Ability to provide exceptional customer service and establish a friendly rapport with participating lenders, borrowers, and clients. • Proficiency in the use of Microsoft Excel, Word, and Outlook. • Strong communications skills, both oral and written and effective interpersonal skills. • Ability to work well independently and prioritize tasks. • Must be detail oriented, organized, and keep up with the often-demanding pace of the workload • High level of integrity and dependability with a strong sense of urgency and results oriented. • Must be flexible for overtime if required to meet deadlines. • Assist with other projects as needed with a can-do attitude.