Responsibility: • Answer inbound calls as well as assist customers who have specific inquires. • Professionally handle the customer call as per the company standard. • Accurately logging the customer call in CAFM system. • Handle and resolve customer complaints. • Provide customers with product and service information. • Identify and escalate priority issues. • Route calls to appropriate resource. • Follow up customer calls where necessary • Prepare reports on customer calls & circulate aging reports to the Execution Team. • Report the trend to the senior Executive. • Validating the service report from the execution team & closing the service request logged in the CAFM. • Build customer’s interest in the services and products offered by the company. • Provide personalized customer service to the highest level. • Coordinating with the QHSE Department for site related QHSE issues. • Assist the site / departmental manager to execute the project/site day to day QHSE requirements. • Provide assistance in implementation of QHSE management system to achieve the organizational goal. • Coordinate with other departments for QHSE resources necessary for the workgroup. • Assist the site/departmental manager to take corrective actions upon identification of the nonconformance. • Report all near misses, dangerous occurrences and incidents. • Assist the team in preparing incident reports. • Assist the site/departmental manager to assess and execute the QHSE training requirements. • Participate in the site QHSE meeting. • Participate in the site level hazard identification and risk assessment team. • Ensure all the workers under his/her management are aware of the internal QHSE alerts.