The Sales Coordinator will be an integral part of our team, ensuring smooth operations and excellent customer service. This role involves a range of administrative and coordination tasks, allowing you to make a significant impact on our sales process. Your work will directly contribute to the success of our Sales Engineers and the overall growth of the company. Key Responsibilities: • Customer Support: • Address customer inquiries via email and phone in a professional and timely manner. • Provide accurate information about products, services, and pricing. • Sales Quotation Management: • Prepare and send sales quotations based on customer requirements. • Follow up on sent quotations and update the sales team on progress. • Sales Coordination: • Assist the UAE sales team in managing day-to-day sales operations. • Coordinate with internal departments to ensure timely delivery of products and services. • Maintain and update sales records, reports, and customer data. • Administrative Support: • Ensure proper documentation of all sales-related activities. • Monitor and respond to emails professionally, maintaining excellent email etiquette. • Organize and schedule meetings for the sales team as required. • Data Management: • Use Microsoft Excel to manage sales data, generate reports, and perform analysis. • Maintain accurate records of customer interactions and transactions. Qualifications and Skills: • Minimum 1+ years of experience in a sales support or coordination role. • Proficiency in Microsoft Excel and other MS Office tools. • Excellent verbal and written communication skills. • Strong organizational and multitasking abilities. • High level of attention to detail and accuracy. • Good understanding of email etiquette. • Ability to work collaboratively with the sales team and independently when required. • Provide administrative support to Sales Engineers, including quotation preparation, submittal management, and invoicing. • Coordinate with customers regarding delivery schedules, order inquiries, and any post-sales support. • Maintain accurate records and ensure timely follow-ups on customer requests and inquiries. • Assist in data entry, report generation, and the organization of sales-related documents. • Liaise with other departments to ensure a seamless flow of information and efficient order processing. • Stay updated on product knowledge and industry trends to provide accurate information to customers. • Support the Sales team during busy periods and assist in achieving sales targets. • Handle customer complaints and provide effective solutions, ensuring customer satisfaction. • Maintain a professional and positive attitude, representing the company's brand and values. • Basic computer skills and proficiency in MS Office applications are essential. • Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues. • A willingness to learn and adapt to new systems and processes, especially regarding HVAC systems. • Strong organizational skills and attention to detail to manage multiple tasks and prioritize effectively. • Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy. • A positive and proactive attitude, with a problem-solving mindset. • Fluency in English is required, and knowledge of other languages is an advantage. • Previous experience in a similar administrative or sales support role is preferred but not mandatory. • A minimum of a high school diploma or equivalent; a college degree in a relevant field is desirable. • A passion for customer service and a commitment to delivering exceptional support.