The Talent Operations Advisor I-Bilingual(French/English) is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience. • Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process. • Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs) • Assist Talent Acquisition team to review job profiles and open requisitions as needed • Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful • Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support • Maintain confidentiality of department and associate information according to established practices • Meet and exceed metrics and Service Level Agreements (SLAs) where applicable • Perform other duties as required and/or assigned. Minimum Qualifications-Education and Experience: • Bilingual (French/English) highly preferred • Associate degree • Associate's degree in human resources, Business or related field or equivalent education and experience • Minimum 1+ year experience in a customer service or customer support role Minimum Qualifications-Knowledge, Skills and Abilities • An associate first mindset with dedication to internal customer service and company culture • Verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates • Strong organizational and time management skills • Attention to detail • Ability to manage expectations, process and multiple projects simultaneously Physical Requirements • Sit for extended periods (typically 6+ hours per day). • Use a computer, including keyboard and mouse, for prolonged periods. • Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds). • Reach, bend, or stoop occasionally to access files or office materials. • Maintain focus and attention for long periods of desk-based work. • Follow clear directions. • Perform repetitive motions (e.g., typing, clicking) consistently throughout the day. #DiscoverYourPath