a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination. Key Responsibilities • Process customer quote requests and purchase orders. • Convert quotes into sales orders. • Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries. • Provide customers with product information and transaction support. • Maintain knowledge of products, pricing, policies, and procedures. • Build strong customer relationships to increase loyalty and repeat business. • Meet departmental KPIs and performance targets. • Handle returns (RGAs), credits, and customer complaints. • Support additional projects and responsibilities as assigned. Required Qualifications • 2+ years of B2B customer service experience or a college degree. • Strong verbal and written communication skills. • Strong math, analytical, and technical aptitude. • Ability to work independently and collaboratively. • Experience with: • Salesforce (CRM) • D365 (ERP/MRP) • Order management systems • Proficiency with Microsoft Windows-based software. • Authorization to work in the United States. Preferred Qualifications • Manufacturing industry experience. • Spanish bilingual skills. • Commitment to continuous learning and product expertise. • Adaptability and resourcefulness in a dynamic environment. Core Competencies The ideal candidate: • Communicates effectively and follows through on commitments. • Is results-oriented and deadline-driven. • Pays close attention to detail. • Prioritizes work efficiently. • Solves problems and provides customer-focused solutions. • Influences outcomes and collaborates across teams. • Demonstrates accountability and integrity. • Challenges the status quo to improve processes. • Delivers exceptional service to key customers. • Strives for excellence and continuous improvement. Physical Requirements • Primarily desk-based work involving sitting, typing, and communicating. • Occasional standing, walking, reaching, bending, or lifting up to 10 pounds. • Requires close vision and the ability to focus on detailed work. What AMMEGA Offers • Internal career advancement opportunities. • On-the-job training. • Educational support and continuous learning opportunities. • Access to a global network and world-class team environment.