Job Summary: This position is responsible for developing content/workflow expertise for assigned Epic application(s). Credentialed Trainers focus on the provision of end user training in the classroom, via live meeting and/or in 1:1 settings to end users from all levels of the organization. Additional focus areas include rounding, go-live support, customer communication and optimization activities. Become Proficiency Certified by Epic in your supported application. Essential Job Duties: • Serves as instructor before, during and after go-lives and system updates to existing system users. Provide training to new and current staff as needed. • Documents issues identified during training and/or rounding, referring them to the appropriate individual and closing the loop with end-users. Utilizes a tracking system to document, track and trend issues. • Provide department and user documentation upon completion of project(s). • Rounds with end-users on a regular basis with a focus on end-user training, system efficiency and acceptance. • Provides regular feedback to workgroups and leadership team to assist in the development of training and optimization prioritization. • Provides application support for all users. Acts as a key contact for user questions, problems, and concerns. • Able to assist project priorities accurately and maintain project timelines. • Acts as an IT office/department representative. Job Specifications: • Education: Four year college or university program degree preferred. • Experience: Two to five years related experience and/or training preferred or equivalent combination of education and experience.