Company: Wells Enterprises (a Ferrero Company) Functional Area: P&O The Role The Senior P&O Operations & Compliance Manager provides leadership for P&O operations and enterprise-wide P&O compliance programs, ensuring adherence to federal, state, and local employment laws while driving operational excellence across the P&O function. This role partners with Legal, Payroll, Benefits, People Business Partners, business leaders, and external vendors to develop compliant P&O policies, mitigate organizational risk, oversee audits, manage P&O Shared Services, and implement process improvements. The position serves as a trusted advisor on employment law, P&O governance, and regulatory compliance while leading initiatives that enhance the employee experience and strengthen operational effectiveness. What You’ll Do P&O Compliance & Governance • Lead enterprise P&O compliance initiatives to ensure adherence to employment laws, regulations, and company policies. • Monitor changes in employment legislation and regulatory requirements, assess organizational impact, and recommend appropriate actions. • Develop implementation strategies for new regulatory requirements and guide cross-functional teams through execution. • Maintain P&O governance standards, compliance frameworks, and operational controls. • Coordinate the organization's Affirmative Action Program (AAP) in partnership with external consultants. • Oversee employee records management and records retention practices to ensure legal compliance. Policy Management • Partner with Legal to develop, review, and update employee handbook policies and P&O procedures. • Maintain and update P&O toolkits, standard operating procedures, and policy documentation. • Ensure consistent application of P&O policies across the organization. Training & Organizational Compliance • Design and implement P&O compliance education programs. • Develop and maintain required compliance training, including Respect in the Workplace and Employee Handbook training. • Monitor completion of mandatory compliance training and implement corrective actions where necessary. • Recommend new learning initiatives based on legislative and regulatory changes. Employment Law & Employee Relations • Partner with Legal to manage responses to EEOC, state agency, and other government employment claims. • Manage P&O -related Ethics Hotline investigations and coordinate appropriate resolutions. • Participate in ADA accommodation discussions with Benefits and business leadership, ensuring compliance with applicable laws. • Track accommodation requests and monitor case outcomes. Immigration & Employment Authorization • Serve as the P&O subject matter expert for employment authorization and immigration compliance. • Partner with external immigration vendors to manage non-sponsored work authorization processes. • Ensure timely completion, documentation, and tracking of employment authorization requirements. • Provide guidance to leaders and employees regarding work authorization compliance. P&O Operations & Shared Services • Lead P&O Service Center operations to ensure efficient, high-quality service delivery. • Develop operational metrics, dashboards, and reporting, including P&O Service Center call log analytics. • Drive continuous improvement initiatives that enhance P&O processes, service delivery, and operational efficiency. • Support payroll and retirement plan compliance activities, including Nonresident Alien (NRA) reporting. • Expat compliance, including but not limited to assistance with work authorizations/VISA, understand, interpret the Expat guidelines and answer questions from posed by the expat employees. Audit & Risk Management • Lead internal P&O compliance audits, including I-9 audits and personnel file reviews. • Facilitate customer social compliance audits, including Walmart and Costco assessments. • Coordinate audit preparation, corrective action planning, and ongoing compliance monitoring. • Identify organizational compliance risks and develop mitigation strategies. Leadership & Strategic Partnership • Partner with P&O leadership, Legal, Payroll, Benefits, and business leaders to align P&O operations with organizational objectives. • Provide expert guidance on P&O compliance, employment law, and operational best practices. • Lead cross-functional projects that improve governance, reduce risk, and strengthen P&O service delivery. #LI-MG1 #IND123 What You’ll Bring • Bachelor's degree in Human Resources, Business Administration, or a related field; master's degree preferred. • 10–15+ years of progressive Human Resources experience with significant responsibility in P&O operations and compliance. • Knowledge – Extensive knowledge of federal, state, and local employment laws, including ADA, FMLA, FLSA, Title VII, EEO, I-9, and immigration compliance. FLSA, Title VII, EEO, I-9, and immigration compliance. Full understanding of IL, NY, NV and Iowa employment law. Demonstrated experience managing P&O audits, compliance programs, and policy governance. Experience leading P&O Service Center or P&O Operations functions. • Skills – Strong analytical, project management, change management, and process improvement skills. • Abilities – Excellent leadership, communication, and stakeholder management abilities. • Reports to – Sr. Director of Rewards, P&O Admin & Compliance • Direct Reports – Compliance Analyst, P&O SC Rep III The base pay range for this position is $107,176 to $171,0336 annually. Actual compensation will be determined based on location, experience, qualifications, and other job-related factors permitted by law. This pay range represents the anticipated salary for this position at this time. Wells Enterprises is an EEO/AA employer M/F/Vet/Dis