Position Purpose & Key Responsibilities • Handle customer claim analysis, coordinate cross-functional corrective actions, and ensure timely problem resolution. • Lead warranty returns sign-off, conduct product analysis, and submit detailed reports to customers. • Visit customer sites to address claims, capture customer voice, and strengthen relationships. • Monitor and manage customer return materials including disposal, AX software updates, and defect coding. • Drive effective problem-solving methodologies with internal teams to reduce customer complaints. • Support the Customer Quality Manager in preparing MIS reports. • Verify the effectiveness of action plans and ensure timely closure of corrective actions. • BE Mechanical with 6-8 yrs experience in Customer Quality in Automotive industry. • Strong communication and customer management skills, with a risk-based mindset and a solid analytical approach. • In-depth knowledge of IATF 16949 and AIAG core tools.