The primary responsibility of this position is to provide guests with a positive initial experience for the Sports and Entertainment Division of Events DC. This experience is created by aiding guests with accurate event information and assisting them in purchasing and/or picking up tickets to Events DC events. This position is expected to work cohesively with all employees of the Sports and Entertainment Division of Events DC while maintaining an extreme level of guest service. This position would be a casual employee of Events DC, on an as needed basis. • Provide all guests with a positive first impression of the Events DC by offering superior, individualized guest service. • Accurately operates the Ticketmaster computer ticketing system to sell tickets for Events DC events. • Problem-solve by effectively communicating with guests to locate and deliver will-call/guest list tickets. • Provide information regarding Events DC events and facilities via face-to-face communication and telephone. • Provide superior customer service to all internal clients. • Assist with miscellaneous box office projects as directed. • High School Diploma or equivalent • Skill to handle cash responsibly and accurately • Ability to develop a growing knowledge of Ticketmaster and other ticketing platforms, including but not limited to Ticketfly, Ticketsocket, etc.