The Member Services Assistant supports the Office of Recreation & Wellness by ​handling memberships and program registrations, ensuring exceptional customer service. This position involves managing fiscal transactions, assisting guests, maintaining facility standards, and enforcing departmental policies to ensure a safe and welcoming environment. MSAs gain hands-on experience in ​customer service, problem-solving, time management, and operations within a collegiate recreation setting. They report to the Assistant Director of Operations and the Operations Graduate Assistant and may assist with special events, tours, and projects as needed.​ Work Schedule: 6-12 hours per week; Weekdays, Weekends; Mornings, Afternoons, Evenings, Night Position Responsibilities: • ​​​Assist with oversight of facility access and the front desk. • ​Assist with fiscal transactions and program registrations for the Department of Recreation and Wellness as needed. • ​Maintain the quality of the facility and equipment through detailed inspection and reporting. • ​Provide exemplary customer service to all members and guests. • ​Represent the Department of Recreation and Wellness in a professional manner at all times. • ​Establish and maintain a safe and welcoming atmosphere for all members and guests. • ​Assist in the enforcement and execution of policies and procedures set forth by the department. • ​Respond as needed to emergency situations, following the Emergency Action Plan. • ​Make sound, time-sensitive decisions based on the department’s mission and vision. • ​Provide tours for guests visiting the facility. • ​Assist with special events taking place as needed. • ​Attend all required meetings and trainings as scheduled. • ​Assist with special projects and tasks as assigned.​​ Required Qualifications: • Must be a currently enrolled student at Butler University. • ​Must be in good academic standing. • ​Must be able to attend all mandatory trainings, including the Annual All Staff Training at the start of each Fall semester. • ​Must have or obtain American Red Cross First Aid/CPR/AED certification within 30 days of hire. Preferred Qualifications: • Experience working with diverse populations. • ​Strong interpersonal and communication. • ​Customer service background. Expectations: • Maintain regular and punctual attendance. • Comply with University standards and policies. • Ensure confidentiality of information. • ​​Make sound, timely decisions aligned with Butler Recreation and Wellness’s Mission and Values. • Foster a positive, inclusive environment for all users. • Serve as a visible and approachable leader and role model for all facility users and student staff. • Demonstrate professionalism through punctuality, dress code adherence, and positive representation of the department.​