Distinguishing Characteristics Nursing Station Clerk 1: Full performance level; independently performs the full range of duties associated with the class. Related Classes Office Assistants 1 perform entry-level clerical and office support work, including processing transactions and maintaining records in a variety of organizational settings. Any given assignment may encompass a broad or narrow range of activities. Hospital Patient Services Clerks perform a wide variety of routine clerical duties in outpatient hospital/clinical settings where there is frequent contact with patients and their families (e.g., admissions; Emergency Room; billing; etc.). Incumbents: • Interview patients to obtain financial information, medical data, and personal histories • Arrange and schedule appointments • Explain appointments and hospital procedures to patients • Direct patients to the appropriate locations and coordinate with various hospital departments to ensure efficient patient flow • Arrange patient transportation for hospital admissions • Ensure the safe handling of patient valuables • Issue information for birth and death certificates • Accept and process patient payments Illustrative Duties Patient Registration • Greet patients and check them into the computer system • Verify patient demographic and financial information to ensure that a billable account is established; edit and correct registration errors • Generate paperwork; and review pertinent information with patient • Notify nursing personnel or provider of patient arrival • Orient patient and/or family to unit by providing general information regarding the room, unit, and hospital; and serve as a contact person to patients and families • Pull and file patient charts; and maintain records Appointment Scheduling • Obtain patient information for demographics, referrals, insurance, and authorization information • Schedule appointments per specialty practices and obtain previous medical records as needed on behalf of patients or at staff request Answer Telephones and Take Accurate Messages • Communicate patient problems and needs to appropriate representative Patient Checkout/Discharge • Make referral and/or return appointments in computer system • Obtain insurance authorization for visits and tests on behalf of patient • Enter lab and radiology procedure requests into computer system, provide line charge entry and encounter ticket coding, and reconcile and edit charge entries • Provide patient escort as needed • Assist in collection of insurance co-pays Encounter Ticket Management • Ensure that encounter tickets are completed appropriately and charges are submitted in a timely manner • Track missing charges when necessary General Clerical Support • Pick up and deliver supplies, and record to own corresponding unit • Check par levels of supplies, order and receive clerical supplies and equipment, and stock supplies into computerized stocking system and supply closets • Occasionally perform data entry to include meeting notes, assignment sheets, forms, and brief reports. This should not be a full-time activity requiring the speed and accuracy expected of an Office Assistant (Keyboarding) • Accurately collect and record statistical data on patient activity, including no shows, cancellations, and procedure codes • Prepare routine reports, or assist in the preparation of reports by gathering data, tabulating results, and preparing simple charts • Check and record refrigerator temperatures in daily logs, in accordance with standard guidelines • Sort and distribute mail, keep appropriate records, and redirect mail as necessary Other Duties • Serve as a member of various committees • Orient new staff to locations of supplies and procedure books Open Competitive: one year of full-time clerical, secretarial, or patient care experience in a health care setting. Promotion: one year of permanent service in a title allocated to Grade 5 or higher and satisfactory completion of a six-month traineeship.