Key Responsibilities 1. Operations Management • Plan, coordinate, and monitor FTL shipments from origin to destination. • Ensure timely placement and movement of vehicles as per customer requirements. • Track shipments and proactively resolve delays or disruptions. • Maintain daily MIS reports and operational dashboards. 2. Vendor & Fleet Management • Identify, onboard, and manage transport vendors and fleet operators. • Negotiate freight rates and ensure cost efficiency. • Monitor vendor performance and compliance with SLAs. • Ensure vehicle availability based on demand forecasts. 3. Customer Coordination • Serve as a point of contact for clients regarding FTL shipments. • Understand customer requirements and provide logistics solutions. • Handle escalations and ensure timely issue resolution. • Maintain high service quality and customer satisfaction levels. 4. Documentation & Compliance • Ensure proper documentation (LR, POD, e-way bills, invoices, etc.). • Ensure compliance with transportation regulations, safety standards, and company policies. • Maintain accurate records of shipments and billing data. 5. Cost & Budget Control • Optimize routing and load planning to reduce transportation costs. • Monitor freight costs and identify cost-saving opportunities. • Ensure billing accuracy and timely invoicing. 6. Technology & Tracking • Work with TMS (Transport Management System) for operations tracking. • Use GPS and tracking tools for real-time shipment visibility. • Generate performance reports and analytics. 7. Team Coordination • Coordinate with warehouse teams, dispatch, and planning teams. • Guide and support junior team members (if in managerial role). Key Skills & Competencies • Strong knowledge of FTL transportation and logistics operations • Vendor negotiation and management skills • Good communication and stakeholder management • Analytical and problem-solving ability • Familiarity with TMS, GPS tracking systems, and MS Excel • Ability to work in a fast-paced and dynamic environment Qualifications • Graduate / Postgraduate in Logistics, Supply Chain, Business Administration, or related field • Certifications in Logistics/Supply Chain (preferred) Experience • Executive: 2–5 years in logistics/FTL operations • Manager: 5–10 years in FTL / transportation operations Key Performance Indicators (KPIs) • On-time vehicle placement and delivery • Freight cost optimization • Vendor performance metrics • Shipment tracking accuracy • Customer satisfaction levels • Reduction in transit delays and claims Work Conditions • May require working in shifts or extended hours • On-call support for operational issues