In-warranty Part failure analysis and claims from suppliers. • Daily Complaint Review and analysis. • Close Co-ordination with service team for DOA cases detailing. • Monthly monitoring/reporting of market defect ratio using ladder chart. • Daily market complaint review and analysis. • 2 way monitoring of market failure parts to review effectiveness of actions taken. • Dealer visits and customer calling for new product feedback. • Technical training to field technicians for skill enhancement. • Recording of lessons learnt from field complaint and ensure same to be considered during new product development. • Professional excellence in Part failure analysis with CFT and formulation of countermeasure plan. • Early identification of potential field failures Market defect simulation • Market complaint and defect analysis • Ladder chart for monitoring of market defect ratio • Warranty defect ratio and warranty cost monitoring for 1 year, 5 years and 10 years warranty components. Work Experience & Education Requirements • Bachelor’s degree in engineering • 7 + Years of experience in Incoming quality management • Strong knowledge of quality management systems (ISO 9001, Quality tools, FMEA, 8D, SPC, GD&T, BIS etc.)