Key Responsibilities: • Ensure 100% compliance of finished goods with approved quality standards before dispatch. • Develop and manage Outgoing quality strategies based on the current challenges and establish & maintain OQC performance metrics, KPIs, and scorecards. • Implement and monitor Outgoing Quality Inspection (OQI) processes, checklists, and sampling plans (AQL). • Approve or reject outgoing products and ensure proper segregation and traceability of non-conforming material. • Control and reduce customer complaints, field failures, and rejection rates. • Lead root cause analysis (RCA) and ensure effective corrective & preventive actions (CAPA). • Monitor OQC KPIs such as PPM, rejection rate, response time, and despatch quality. • Strong hands-on experience on SAP QM. • Strong knowledge of manufacturing processes and quality systems. • Ensure proper traceability, packing quality, labelling, and FIFO adherence. • Ensure proper documentation and adherence to quality systems and standards. • Support internal and external audits (ISO 9001:2015, BIS and E&Y etc). • Thorough understanding of Quality management tools like PPAP, SPC, Measurement System Analysis, 8D, Poka-Yoke (Error Proofing), FMEA (Failure Mode and Effects analysis), Control Plans, QAP (Quality Assurance Plan) etc. • Present regular reports on outgoing quality performance and improvement initiatives to senior management. • Coordinate with production, CRI, dispatch, logistics, and planning teams to ensure smooth and compliant shipments. • Ability to take ownership and make quality-based decisions under pressure. • Bachelor’s degree in engineering • 7 + Years of experience in Incoming quality management • Strong knowledge of quality management systems (ISO 9001, Quality tools, FMEA, 8D, SPC, GD&T, BIS etc.)