Account Specialist / Customer Service Location: Compton, CA Job Type: Full-Time 1. About the Role Due to new account acquisitions, we are expanding our team and seeking a dedicated Account Specialist / Customer Service Representative. After completing training, you will be responsible for managing three accounts (primarily in Japanese). During the training period, you will gain hands-on experience in warehouse operations, including order processing, picking, packing, and shipping. This will equip you with the skills to provide effective logistics solutions to clients in the future. Fast-paced growth environment: • Proven track record: Employees have been promoted to Assistant Manager within six months. • Great for innovators: We welcome those with strong software skills and innovative ideas! 2. Job Responsibilities Administrative & Logistics Operations at a Japanese Logistics Company • Coordinating vendor arrangements (tracking shipments via phone) • Handling customer service inquiries • Communicating with headquarters in Japan • Managing shipping and receiving orders, forwarding procedures • Updating internal systems • Troubleshooting and improving system operations • Overseeing warehouse operations and shipping processes • Preparing shipping documents for different destinations • Generating shipping lists based on order data • Managing inventory movements • Performing picking, packing, and labeling • Inventory management 3. Requirements Professional-level Japanese proficiency Ability to lift up to 20 lbs (e.g., boxes containing iron cookware) Basic Excel skills (formulas required; VLOOKUP preferred) During the holiday season, expect up to 1 hour of overtime per day. 4. Work Schedule Monday Friday, 8:30 AM 5:30 PM 5. Compensation Annual Salary: $40,000 $45,000