Customer Service / Operations Associate (Part-Time) Location: Torrance, CA 90502 Schedule: Approximately 29 hours/week (Core hours: 10:00 AM – 3:00 PM, flexible) Compensation: $20–21/hour Employment Type: Part-Time Temp (Potential Full-Time opportunity based on performance after approximately 6 months) About the Position We are seeking a detail-oriented and dependable Customer Service / Operations Associate to support our growing business and newly acquired client accounts. This role plays a key part in ensuring order accuracy and maintaining smooth communication between the office and warehouse teams. The ideal candidate enjoys working in a team environment, pays close attention to detail, and is proactive in identifying and preventing errors. Responsibilities • Perform double and triple checks on picked orders to ensure accuracy • Compare order information against picked products and shipping documents • Support quality control and inspection processes • Coordinate with warehouse staff and internal teams to resolve discrepancies • Assist with newly launched client accounts and support existing accounts as needed • Provide operational support for special projects and additional accounts • Maintain accurate records and documentation • Assist with basic administrative tasks using Excel and Word • Communicate effectively with team members to ensure efficient workflow Qualifications Required • Previous inventory control, warehouse, logistics, or operations experience • Strong attention to detail and organizational skills • Ability to work collaboratively with warehouse and office teams • Basic computer skills including Microsoft Excel and Word • Ability to prioritize tasks and work in a fast-paced environment Preferred • Bilingual Japanese and English • Experience in customer service or operations support • Experience working with inventory or fulfillment processes Ideal Candidate The successful candidate is: • Detail-oriented and proactive • Flexible and willing to support different accounts as needed • A team player with strong communication skills • Able to build positive working relationships with both office and warehouse staff • Comfortable working in a dynamic and growing environment • Someone who naturally notices issues and takes initiative to help solve them Work Environment We pride ourselves on maintaining a friendly, easy-going, and supportive workplace. Our team enjoys strong relationships, celebrates milestones together, and values long-term employees. Flexibility, mutual respect, and teamwork are important parts of our company culture. Growth Opportunity This position begins as a part-time role (approximately 29 hours per week), with the possibility of transitioning to a full-time position based on performance and business needs after approximately six months.