As an Operations Executive, you will play a vital role in our company's success by supporting the daily operations and customer care functions. You will be the backbone of our team, ensuring efficient processes and a positive customer experience. Your contributions will directly impact our ability to deliver exceptional services and maintain strong relationships with our clients. • Handle customer inquiries and provide timely, accurate information and solutions. • Resolve customer issues and complaints, ensuring a high level of satisfaction. • Maintain and update customer records and documentation accurately. • Collaborate with other departments to ensure smooth operations and efficient workflow. • Monitor and analyze customer feedback to identify areas for improvement. • Assist in developing and implementing customer service strategies and policies. • Train and mentor new customer care executives, ensuring a high standard of service. • Ensure compliance with company policies and procedures, especially in data privacy. • Stay updated with industry trends and best practices in customer service. • Perform any other tasks as assigned by the management to support operations. • A minimum of a high school diploma or equivalent qualification. • 1-2 years of experience in a customer service or operations role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving and analytical abilities, with attention to detail. • Proficiency in using MS Office and other relevant software tools. • Ability to work independently and manage multiple tasks effectively. • A proactive and solution-oriented mindset, with a focus on continuous improvement. • Willingness to learn and adapt to new technologies and processes. • Excellent time management and organizational skills. • A positive attitude and a passion for delivering exceptional customer service.