As a FOS Collection Executive, you will play a crucial role in maintaining positive customer relationships and ensuring the timely collection of EMI payments. You will be the primary point of contact for customers, providing high-quality service and support. Your main focus will be on visiting customer addresses and collecting EMI payments via online, cheque, or cash methods. • Act as the primary point of contact for customers, ensuring a high level of service and satisfaction. • Handle a portfolio of X bucket customers who have failed to pay EMI on the due date. • Visit customer addresses (home, office) to collect EMI payments. • Accept payments via online methods, cheques, or cash. • Maintain a positive and professional relationship with customers to encourage timely EMI collections. • Keep accurate records of all collection activities and payments received. • Follow up on overdue payments and implement effective collection strategies. • Provide regular updates to the management team on collection progress. • Collaborate with other departments to ensure a seamless customer experience. • Stay updated on industry trends and best practices in customer relationship management. • A high school diploma or equivalent qualification is required. • Prior experience in a customer-facing role, preferably in collections or customer service, is preferred. • Excellent communication and interpersonal skills are essential. • Ability to build and maintain positive customer relationships. • Proficiency in using online payment systems and basic computer skills. • Strong organizational and time management abilities. • Willingness to travel to customer locations as required. • Flexibility to work in a dynamic and fast-paced environment. • Basic knowledge of financial concepts and EMI payments is an asset. • A positive and customer-centric attitude is a must.