The Credit Operation Executive will play a vital role in handling credit-related inquiries, processing applications, and maintaining accurate records. They will be the primary point of contact for customers seeking credit solutions, providing expert advice, and ensuring a positive customer experience. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. • Handle customer inquiries and provide accurate information on credit products and services. • Process credit applications, perform credit checks, and make informed decisions. • Maintain up-to-date knowledge of credit policies, regulations, and industry trends. • Build and maintain strong relationships with customers to ensure their satisfaction. • Collaborate with other departments to ensure seamless credit operations and customer journey. • Monitor and analyze credit performance, identify areas for improvement, and implement strategies. • Ensure compliance with legal and regulatory requirements in credit operations. • Provide training and support to junior team members on credit processes. • Generate reports and analyze data to identify trends and make recommendations. • Stay updated with industry best practices and implement innovative solutions. • Bachelor's degree in Finance, Business, or a related field is preferred. • Minimum 2 years of experience in credit operations or a similar role. • Strong knowledge of credit processes, regulations, and industry standards. • Excellent communication and interpersonal skills for effective customer interaction. • Proficiency in using credit analysis tools and software. • Ability to work independently and manage multiple tasks simultaneously. • Analytical mindset with problem-solving and decision-making skills. • Attention to detail and a commitment to accuracy in credit operations. • Willingness to stay updated with industry trends and regulations. • A team player with a positive attitude and a customer-centric approach.