As an Associate, you will play a vital role in supporting the smooth functioning of our back-office operations. Your responsibilities will include a range of tasks that ensure the efficient management of our domestic BFSI processes. This role is ideal for an organized and detail-oriented individual who thrives in a fast-paced environment. • Assist in the day-to-day operations of the back office, ensuring timely and accurate processing of tasks. • Handle data entry, record keeping, and documentation management, maintaining high standards of accuracy. • Support the team in resolving customer queries and providing excellent customer service. • Collaborate with other departments to ensure seamless coordination and efficient workflow. • Monitor and report on key performance indicators, identifying areas for improvement. • Implement and maintain effective filing systems, both physical and digital. • Assist in the preparation of reports and presentations as required by the team leads. • Stay updated with industry trends and best practices, suggesting process improvements. • Ensure compliance with company policies and procedures, maintaining a high level of integrity. • Provide administrative support to the team, including scheduling meetings and managing calendars. • A bachelor's degree in Business Administration, Finance, or a related field is preferred. • 1-2 years of experience in a similar back-office or administrative role is an asset. • Excellent organizational skills with the ability to manage multiple tasks simultaneously. • Strong attention to detail and a commitment to accuracy in all work. • Proficiency in MS Office suite, especially Excel, and a willingness to learn new software. • Effective communication skills, both written and verbal, with the ability to interact professionally. • A proactive and solution-oriented approach to problem-solving. • Ability to work independently and as part of a team, fostering a collaborative environment. • Flexibility to adapt to changing priorities and a fast-paced work environment. • A positive attitude and a desire to contribute to a dynamic and growing organization.