As an Operations Executive, you will be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes. Your role will involve coordinating with various departments to streamline operations and enhance customer satisfaction. You will play a key role in maintaining a positive customer experience, acting as a liaison between the front-end and back-office teams. • Manage and oversee the daily operations of the back-office team, ensuring efficient workflow. • Coordinate with customer care executives to address customer inquiries and resolve issues promptly. • Implement and maintain effective operational procedures and policies. • Monitor and analyze customer feedback to identify areas for improvement. • Collaborate with the management team to develop strategies for enhancing customer satisfaction. • Ensure compliance with company policies and industry regulations. • Train and mentor back-office staff to maintain high standards of service. • Handle escalations and complex customer issues, providing timely resolutions. • Maintain accurate records and documentation of all back-office activities. • Stay updated with industry trends and best practices to enhance operational efficiency. • A bachelor's degree in business administration, operations management, or a related field is preferred. • Minimum 2 years of experience in a similar operations role, preferably in the BFSI industry. • Excellent organizational and time management skills, with the ability to prioritize tasks. • Strong communication and interpersonal skills, with a customer-centric approach. • Proficiency in using MS Office and other relevant software for operational tasks. • Analytical mindset with the ability to interpret data and make informed decisions. • Ability to work independently and manage a team effectively. • Flexibility to adapt to changing work environments and handle multiple tasks. • Excellent problem-solving skills and a proactive approach to resolving issues. • A positive attitude and a commitment to delivering exceptional customer service.