As an Operations Executive, you will play a vital role in our company's success by supporting the Customer Care Executive (CCE) team. Your primary focus will be to ensure efficient and effective operations, enabling the CCEs to deliver exceptional customer experiences. You will be responsible for coordinating and streamlining various processes, maintaining accurate records, and providing administrative support to the team. • Coordinate and manage daily operations, ensuring smooth workflow. • Maintain accurate records and documentation for all customer interactions. • Provide administrative support to the CCE team, including data entry and report generation. • Assist in resolving customer inquiries and issues, escalating complex cases as needed. • Collaborate with other departments to ensure seamless customer service. • Monitor and analyze customer feedback to identify areas for improvement. • Implement and maintain efficient operational processes and procedures. • Ensure compliance with company policies and industry regulations. • Support the training and development of new CCEs. • Act as a point of contact for internal teams and external partners. • A minimum of 2 years of experience in a similar operational role. • Excellent organizational and time management skills. • Strong attention to detail and accuracy. • Proficiency in using MS Office and other relevant software. • Ability to work independently and manage multiple tasks. • Excellent communication and interpersonal skills. • A proactive and solution-oriented approach to problem-solving. • Willingness to learn and adapt to new processes and technologies. • A customer-centric mindset and a passion for delivering exceptional service. • A positive attitude and a strong work ethic.