A1 to A2 • Average PMI (last 6 months)/PMS rating 3 and above • Min 1 year in current role • No Warning Letter issued in the past 3 months • E-learning mandatory courses certified wherever applicable 1) To train the new recruits on product and process/soft skill/voice and accent and bring them ut to the expected benchmark, before they hit the floor. 2) Ensuring improvement of quality score of employee 3) Responsible for fconducting refresher training program based on the training need analysis shared by the transactional quality team 4) Responsible for the certification of the new hire training at the respective center. 5) Responsible to increase training throughput for the respective batch 6) any additional project that the function would carry out which would facilitate training and re skilling . this could from quarter like development of e learning modules SAP initiative etc . Key Deliverables - attrition training throughput, cost reduction of training improve quality score f employee Graduation