As a Credit Operation Executive, you will play a vital role in our company's back-office operations. Your primary responsibility will be to handle customer inquiries and provide excellent customer support, ensuring a smooth and efficient credit operation process. You will be the first point of contact for customers, resolving their issues and providing accurate information about our products and services. • Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction. • Process credit applications, perform credit checks, and assess customer eligibility. • Maintain accurate records and documentation for all credit-related activities. • Collaborate with the credit team to ensure smooth credit operations and meet business objectives. • Monitor and analyze credit trends, identifying areas for improvement and implementing strategies. • Stay updated with industry regulations and ensure compliance in all credit-related processes. • Build and maintain strong relationships with customers, fostering a positive brand image. • Provide training and support to junior team members, promoting a culture of excellence. • Assist in developing and implementing credit policies and procedures to enhance efficiency. • Perform any other tasks as assigned by the management, contributing to the overall success of the team. • A minimum of 2 years of experience in a customer care or credit operations role. • Strong knowledge of credit processes and regulations, with an understanding of the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using MS Office and credit management software. • Analytical skills to interpret data and make informed decisions. • A proactive and solution-oriented mindset, with a focus on continuous improvement. • Strong organizational skills and attention to detail. • A positive attitude and a passion for delivering exceptional customer service. • Willingness to learn and adapt to new technologies and industry trends.