As an Operations Executive, you will play a crucial role in our CLM Domestic Diversified | Manpower - Back office department. Your primary focus will be on optimizing operational processes, maintaining high standards of customer satisfaction, and providing support to the customer care team. This role requires excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. • Oversee daily operations and ensure efficient workflow in the back office. • Collaborate with the customer care team to resolve customer inquiries and complaints promptly. • Implement and maintain effective operational procedures and policies. • Monitor and analyze customer feedback to identify areas for improvement. • Train and mentor new team members on operational best practices. • Maintain accurate records and documentation of all operational activities. • Ensure compliance with company policies and industry regulations. • Coordinate with other departments to streamline processes and enhance efficiency. • Identify opportunities for process automation and implement cost-effective solutions. • Bachelor's degree in Business Administration, Operations Management, or a related field. • Minimum 2 years of experience in an operational or customer-facing role. • Strong problem-solving and analytical skills with the ability to make data-driven decisions. • Excellent communication and interpersonal skills, with a customer-centric approach. • Proficiency in using MS Office suite and familiarity with CRM systems. • Ability to work independently and manage multiple tasks simultaneously. • Strong organizational skills and attention to detail. • Willingness to learn and adapt to new technologies and processes. • Excellent time management and prioritization abilities. • A proactive and solution-oriented mindset is essential.