As a Sales Support Executive, you will be an integral part of our back-office operations, working closely with the sales team to enhance their productivity and efficiency. Your primary role is to provide administrative and operational support, ensuring that the sales team has the necessary tools and resources to excel in their roles. You will be the backbone of our sales operations, ensuring a seamless and positive customer journey. • Handle customer inquiries and provide accurate information on products and services. • Assist the sales team in generating quotes, proposals, and presentations. • Maintain and update customer records and ensure data accuracy. • Coordinate with other departments to ensure a smooth sales process. • Monitor and analyze sales performance, providing insights and recommendations. • Handle customer complaints and ensure timely resolution. • Conduct market research and provide competitive analysis reports. • Support the sales team in developing and executing sales strategies. • Ensure compliance with company policies and procedures. • Maintain a positive and professional attitude at all times. • Bachelor's degree in Business Administration, Sales, or a related field. • Minimum 2 years of experience in a sales support or administrative role. • Excellent communication and interpersonal skills. • Strong organizational and time management abilities. • Proficiency in MS Office suite and CRM software. • Ability to work independently and as part of a team. • Analytical mindset with problem-solving skills. • Attention to detail and a customer-centric approach. • Willingness to learn and adapt to new technologies. • Positive attitude and a passion for delivering exceptional customer service.