As a Credit Operation Executive, you will play a vital role in our back-office operations, specifically in the CLM Domestic BFSI department. Your primary focus will be on managing credit operations, including handling customer inquiries, processing credit applications, and maintaining accurate records. You will be the first point of contact for customers seeking credit-related assistance, so excellent communication and customer service skills are essential. • Handle customer inquiries and provide timely responses regarding credit-related matters. • Process and evaluate credit applications, ensuring compliance with company policies and regulations. • Maintain accurate and up-to-date records of credit operations, including loan applications and approvals. • Collaborate with other departments to ensure smooth credit processes and resolve any issues that may arise. • Monitor and analyze credit performance, identifying areas for improvement and implementing strategies to enhance efficiency. • Stay updated with industry trends and best practices in credit operations to enhance our services. • Provide training and support to junior team members, ensuring a high level of performance and customer satisfaction. • Build and maintain positive relationships with customers, ensuring a seamless credit experience. • Assist in developing and implementing credit policies and procedures to align with business goals. • Ensure compliance with legal and regulatory requirements related to credit operations. • Bachelor's degree in Finance, Business Administration, or a related field. • Minimum 2 years of experience in credit operations or a similar role. • Strong knowledge of credit processes, including loan applications and approvals. • Excellent communication and interpersonal skills, with the ability to build rapport with customers. • Proficiency in using MS Office and credit management software. • Analytical skills to interpret data and make informed decisions. • Ability to work independently and manage multiple tasks simultaneously. • Attention to detail and a commitment to accuracy in record-keeping. • Willingness to stay updated with industry developments and best practices. • A customer-centric approach and a passion for delivering exceptional service.