The Executive - Operations will play a vital role in overseeing and streamlining the operational processes of our back-office functions. They will collaborate closely with the Customer Care Executive (CCE) team to enhance overall customer satisfaction and ensure efficient issue resolution. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. • Oversee daily operations and ensure smooth workflow within the back office. • Collaborate with the CCE team to address customer inquiries and complaints promptly. • Implement and maintain efficient operational procedures and protocols. • Monitor and analyze operational data to identify areas for improvement. • Ensure compliance with company policies and industry regulations. • Train and mentor junior staff members on operational best practices. • Develop and implement strategies to enhance operational efficiency and productivity. • Build and maintain strong relationships with internal stakeholders and clients. • Stay updated on industry trends and best practices in operational management. • Bachelor's degree in Business Administration, Operations Management, or a related field. • Minimum 3 years of experience in a similar operational role, preferably in a back-office setting. • Excellent organizational and time management skills. • Strong leadership and team management abilities. • Proficiency in using operational software and tools. • Analytical mindset with the ability to interpret data and make informed decisions. • Excellent communication and interpersonal skills. • Ability to work independently and manage multiple tasks simultaneously. • Flexibility to adapt to changing operational requirements. • Willingness to continuously learn and stay updated on industry developments.