The Operations Executive will play a vital role in overseeing and streamlining various back-office functions. They will work closely with the CCE team to enhance customer satisfaction and ensure smooth operations. This position requires excellent organizational skills, attention to detail, and the ability to work collaboratively within a dynamic team environment. • Manage and optimize back-office operations, including process improvement and workflow management. • Collaborate with the CCE team to ensure efficient handling of customer inquiries and issue resolution. • Implement and maintain effective record-keeping systems for accurate data management. • Monitor and analyze performance metrics to identify areas for improvement and enhance overall efficiency. • Develop and implement strategies to enhance customer satisfaction and maintain positive relationships. • Ensure compliance with company policies and procedures, as well as relevant industry regulations. • Provide support and guidance to the back-office team, fostering a positive and productive work environment. • Stay updated with industry trends and best practices, and implement innovative solutions when necessary. • Conduct regular performance reviews and provide constructive feedback to team members. • Assist in training and onboarding new team members, ensuring a smooth transition and effective knowledge transfer. • Bachelor's degree in Business Administration, Operations Management, or a related field. • Minimum 2 years of experience in a similar operations or back-office role, preferably in the BFSI industry. • Strong organizational skills and the ability to manage multiple tasks simultaneously. • Excellent communication and interpersonal skills, with a customer-centric approach. • Proficiency in using MS Office suite and other relevant software tools for data management. • Analytical mindset with the ability to interpret data and make informed decisions. • Strong problem-solving skills and a proactive approach to identifying and resolving issues. • Ability to work independently and take initiative, while also thriving in a team environment. • Flexibility to adapt to changing priorities and a fast-paced work environment. • Willingness to continuously learn and stay updated with industry developments.