About Cozey At Cozey, we’re not just selling furniture; we’re striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward — to become the world’s leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey. Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products. This role is hands-on and focused on accuracy, efficiency, and quality, ensuring returned items are inspected, processed, and handled according to Cozey’s standards. The Clerk works closely with warehouse teammates and cross-functional partners to support smooth returns operations and a positive customer experience. What you'll be doing • Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards. • Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures. • Accurately document return outcomes and flag quality or product issues to the appropriate teams. • Assist with organizing inventory, storage optimization, and maintaining accurate stock records. • Maintain a clean, safe, and organized returns workspace at all times. • Support order preparation when needed (picking, labeling, staging). • Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues. • Follow SOPs and contribute suggestions for process improvements and efficiency. • Perform other related warehouse and fulfilment tasks as required. We'd love to hear from you if you have • 1–2+ years of experience in a warehouse, distribution centre, or logistics environment. • Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures). • Strong attention to detail and ability to follow multi-step processes consistently. • Comfort working with inspections, quality checks, and basic documentation. • High school diploma or equivalent. • Experience in quality control, returns processing, or furniture handling is a plus. • Experience in small teams or start-up environments is a plus. We care about you • Advantageous salary of $24/hour + bonus. • 40 hours/week with paid overtime. • Monday to Friday shifts (day and evening options depending on location). • Benefits starting after 1-month • Growth opportunities in a fast-growing, customer-focused start-up. • A welcoming, inclusive environment where ideas are encouraged and valued. We are constantly looking to improve, learn, and adapt to our environment. If you’re excited to contribute to a hands-on role that directly impacts customer satisfaction, we’d love to chat. In the meantime, stay Cozey. Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.