Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring – Field Service Technician – [ Eddy County, Carlsbad New Mexico] Hours: 6am - 6pm (Monday - Friday) weekends including standby pay/mileage As the Field Service Technician, you will provide field service support and maintenance, achieving a high level of customer satisfaction including building customer relations and conducting installations and system maintenance of sites, both individually and as a team. Under minimal supervision, we will ask you to show initiative in a team environment to successfully perform the following duties: Essential Duties and Responsibilities • Complete advanced troubleshooting in escalated situations • Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories • Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment • Provide back-up support for all region personnel for time-off and vacations • Work closely with engineering and assembly for the betterment of the product line • Perform installation at customer sites as well as conduct pre-installation surveys • Support installations in their region as well as other regions • Work with engineering, and management to resolve escalated problems • Develop expertise related to the configuration and operation of the Passport System • Effectively schedule calls to manage Advanced Pharmacy requirements across assigned regions • Educate the customers on basic operation of their machine • Resolve customer issues and provide appropriate communications with the customer, team, and manager. Must demonstrate problem ownership and high sense of urgency to deliver full customer satisfaction • Ensure that all field service personnel comply with all company policies, practices and procedures • Participate in proactive team efforts to achieve departmental and company goals • Perform technical and maintenance support for the pharmacy • Support the deliver and replenishment of the pharmacy related consumables as directed by management. This includes but not limited to loading the machine with medications and supplies • Ensure that third party organizations involved in the servicing or loading of the machine with medications adhere to company policies and procedures. • Document all service activity in service ticket system – Dispatch Direct • Adhere to all Field Service Policies and Procedures • Performs related duties as assigned Education • Associate's degree (A. A.) or equivalent from two-year college or technical school (or military training) required Professional Requirements: 2+ years related experience and/or training; prior Field Service technical experience preferred • Previous medical equipment or automation experience desired • Superior customer service skills • Knowledge of word processing, spreadsheet and manufacturing software; basic Microsoft Office experience, specifically Word, Excel and Outlook • 24/7 on-call availability required; must be able to respond quickly to service calls and travel locally as necessary • Excellent electro-mechanical skills • Basic IT knowledge/experience • Ability to work equally well in team environments and independently • A high level of customer service skills as well as the ability to respond quickly to service calls and travel as necessary • Ability to manage multiple projects simultaneously • Some amount of out of state travel may be required Must have a valid driver’s license and reliable transportation #OTHERPP