Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: • Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s) • Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals • Assist in maintaining an inventory of IT hardware and software assets • Conduct end user technical training as needed • Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed • Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements • Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals • Answer calls and respond to emails related to IT support • Use remote access software to troubleshoot technical problems • Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution • Setup projectors and video conferencing equipment • Ask questions and listen to end-users in order to validate the issue, explain the problem in a clear and understandable way and provide options for repair or replacement Education: Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related field Professional Experience: • At least 3 + years of hands-on IT experience supporting and repairing PC/ desktop hardware issues in a diverse enterprise infrastructure operation • Overall technical knowledge, proficient using multiple operating systems including Windows 7, Apple iOS, and some form of Work Order/Incident Management tool. Also, Microsoft Office (Outlook, Excel, etc) • Excellent verbal and written communication skills • Excellent customer service skills with ability to interface at all levels of the organization • A+ certification preferred