Responsibilities: • Maintaining computers in academic labs, primarily in the sciences • Handling customer technical support cases through the ticketing system (Footprints) • Troubleshooting technical issues • Replacing or repairing the necessary parts • Serve as liaison between AIT and Faculty primarily in Meyer • Provide technical assistance with computer hardware and software • Keeping track of the computer inventory in academic labs and research labs • Keeping equipment area neat and clean. • Replace computers as needed • Learning how to keep applications installed and configured correctly. • Learn and demonstrate best practices for creating documentation. • Help with various to-do’s and office tasks as needed. • Other duties as assigned. Qualifications: • Strong customer service and communication skills. • Aptitude for using computer technology in computer labs and scientific research. • Ability to write documentation for hardware and software procedures. • Excellent writing, verbal and organizational skills. • Strong attention to detail. • Comfortable with web conference technology (O365, Teams, etc.). • Being able to lift up to 15 lbs. Preferred qualifications: • Science majors • Experience installing and configuring computer hardware Pay Range: $15-$16/hour