The Strategic National Account Manager (SNAM) is responsible for managing and growing Tauck’s most important agency partnerships across North America. This role serves as the primary relationship owner for a portfolio of high-value strategic accounts, including host agencies, consortia-affiliated partners, large national travel agencies that collectively drive significant passenger volume and future growth opportunities. The Strategic National Account Manager develops and executes account growth strategies, strengthens executive-level partnerships, expands advisor engagement, and identifies new revenue opportunities across Tauck’s portfolio of products and brands. Working closely with Business Development Managers (BDMs), Trade Marketing & Education, Groups Sales, and Sales Leadership, the SNAM ensures that strategic partners receive a consistent, high-value experience while delivering measurable growth in passengers, revenue, advisor activation, and market share. Key Responsibilities Strategic Account Management • Own and manage a portfolio of approximately 15–20 strategic national accounts. • Develop annual business plans and growth strategies for each assigned account. • Build and maintain relationships with executive leadership, agency management and stakeholders, and key influencers. • Conduct regular business reviews and performance discussions with strategic partners. • Identify opportunities to increase passenger production, advisor participation, and market share. Passenger Growth • Deliver annual passenger growth targets across assigned accounts. • Drive growth in First Time Travelers (FTT), repeat guests, and emerging product categories. • Identify opportunities to expand Tauck’s presence within agency networks and advisor communities. • Leverage account analytics, performance data, and market trends to inform growth strategies. Advisor Engagement, Training & Activation • Partner with assigned Business Development Managers to develop and execute advisor engagement, training, and activation strategies across assigned strategic accounts. • Lead advisor acquisition initiatives, educational programs and partner events designed to increase advisor knowledge, confidence, and sales performance. • Coach, educate, and guide travel advisors on Tauck's products, sales strategies, and best practices to help them grow their business and convert more bookings. • Increase advisor participation in Tauck training programs and ongoing educational opportunities to drive advisor activation and long-term engagement. • Ensure advisors have access to the tools, resources, marketing support, and business insights needed to successfully sell and advocate for Tauck. Partnership Development • Serve as the primary liaison between Tauck and strategic agency partners. • Negotiate participation in preferred supplier programs, marketing opportunities, and growth initiatives. • Collaborate with Sales Leadership on strategic partnership opportunities and contract discussions. • Identify and pursue new national partnership opportunities that support long-term growth objectives. Cross-Functional Leadership • Collaborate with Trade Marketing, Groups Sales, Reservations, Operations, and Sales Operations teams to support partner success. • Advocate for partner needs internally and coordinate resources to address opportunities and challenges. • Share market intelligence, competitive insights, and partner feedback with leadership. • Support company initiatives related to advisor acquisition, product launches, and strategic growth priorities. Qualifications • 10+ years of travel industry sales, account management, or business development experience. • Proven success managing strategic partnership relationships. • Demonstrated ability to grow passenger volume and account engagement. • Experience conducting executive-level business reviews and presentations. • Strong understanding of the travel advisor distribution channel. • Familiarity with partner marketing strategies, including the ability to evaluate performance, analyze results, and measure return on investment to inform future initiatives. • Willingness and ability to travel extensively.