Job Responsibilities : (Must have) • Identify, Lead & execute projects that harness one or many solution levers like Process re-engineering, Technology enabled intervention, Automation etc. focusing on Improving efficiency, realizing Productivity benefits, per SOW / Contractual commitments • Process review, analysis, transformation within the financial services construct • Drive continuous improvement initiatives across BPS + IT operations delivery teams • Implement Best practices for IT operations to enhance efficiency and effectiveness, across the SDLC lifecycle • Develop and manage relevant metrics and KPIs to measure Delivery excellence with an analytical mindset for measuring the complex, unknowns etc. of processes • Collaborate with Global cross-functional, virtual teams to identify and successfully deliver Continuous improvement, Automation initiatives • Effectively project manage a portfolio of Improvement / Transformation & Change initiatives across various work streams • Report on progress and keep Org. Leadership, client stakeholders etc. closely appraised of progress and delivery • Support, Drive and improve a Delivery team-wide process innovation program that can drive the identification and delivery of operational improvements, especially automation Criteria : (Must have) • Must have minimum 12-15 years of experience. • Graduate or Post Graduate • Proven experience in Continuous improvement role, preferably within IT operations of a Banking, Fin. Services institution • Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc. • Possess strong understanding of various SDLC methodologies including but not limited to – Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle • Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes.