Salary: $15.00 per hour The FWS Office Assistant will be cross-trained to provide customer service and office support for the Front Desk/Reception area, Student Support Services, and Professional Development areas of the Office of Graduate Studies (OGS), 15-20 (maximum) hours per week depending on availability; flexible scheduling Monday-Friday 8:00 a.m. to 5:00 p.m. based on student class schedule; Tampa Campus only. Duties and Responsibilities Duties include but are not limited to, providing office and administrative support to Graduate Studies Operations, Student Support Services, and Professional Development units by: • Welcoming visitors to the OGS • Assisting walk-in traffic and visitors with inquiries and directing them to or scheduling appointments with appropriate staff as needed • Triaging and routing telephone inquiries to the appropriate staff or unit • Monitoring the central email box, responding to and routing email inquiries to appropriate staff • Assisting with preparation and coordination, event setup, participation in, and clean up of OGS events • Completing routine office tasks such as photocopying or scanning documents, processing incoming mail, making campus deliveries or pick-ups, or other clerical functions as assigned • Assisting Graduate Studies Operations teams with work projects as needed Job Requirements Reliable and dependable when reporting to work, completing projects or assignments, and responding to email or Teams communications promptly. • Ability to work independently and as a team • Be customer service and student-focused • Excellent verbal and written communication skills • Professional demeanor • Self-motivated and flexible • Well organized and able to multitask • Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint Minimum Qualifications Must have a valid Federal Work Study (FWS) Award for the period being employed (Fall 2026 and Spring 2027), be enrolled as a degree-seeking student for at least six (6) hours as an undergraduate student, and be in good academic standing (2.0 GPA or higher). Applicants are asked to provide proof of their FWS Award by saving a screenshot of their “Award Overview” screen from their Student Self-Service tile located within your MyUSF account, and uploading it as part of the application package. Preferred Qualifications • Prior administrative, customer service, or office experience • Experience working with databases or reporting tools • Proficiency with Microsoft Forms, Sway, and social media platforms Student Learning Objectives • Demonstrate the importance of communication flow in the workplace • First-hand experience managing multiple projects at a time, requiring diverse skills • Assess the workplace and demonstrate how personal talents, skills, and knowledge fit in with the employer’s goals, mission, and vision • Basic employability skills such as interpersonal communication, timeliness, appropriate dress, and time management • Receive and apply feedback from the supervisor and effectively apply feedback to performance