About LighthouseAI LighthouseAI provides pharmaceutical state licensing software and services to pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies. The LighthouseAI product suite includes LighthouseAI Intelligence®, which uses artificial intelligence to automate compliance requirement research, and LighthouseAI Management® which enables maintenance. LighthouseAI creates a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions. Essential Duties and Responsibilities: • Perform customer service and support the State Licensing department on day-to-day duties: • • Draft online and hard copy state pharmaceutical applications; • License verification • Review signed applications for accuracy and completion; • Review outgoing and incoming physical mail (electronically if working remote); • Address deficiencies highlighted by the Board on behalf of customer; • Update internal database to reflect application progression; • Maintain document repository of customer supporting documents, applications and deficiency correspondence; • Administrative work (basic Microsoft Word skills required); • Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or its customers. Work Experience Qualification: • Minimum of one (1) year of experience in regulatory affairs, licensing, or a related administrative field, preferably in the pharmaceutical, healthcare, or life sciences industries. • Demonstrated experience with regulatory data entry, application processing, or compliance documentation. • Familiarity with state or federal regulatory bodies, such as Boards of Pharmacy, DEA, or FDA, is a plus. • Experience working in a high-volume, deadline-driven environment with a strong attention to detail. • Prior experience using document management systems, customer relationship management (CRM) software, or licensing portals is preferred. Other Qualifications: • Proficient in English communication, both verbal and written, with the ability to craft professional emails and produce clear, well-structured documentation. • Ability to interpret regulatory instructions and requirements and translate them into accurate application materials. • Proficient in Microsoft Office Suite (especially Word, Excel, and Outlook); experience with PDF editing tools is a plus. • Capable of handling sensitive or confidential information with discretion. • Highly organized with the ability to prioritize and manage multiple tasks simultaneously. • Self-motivated, adaptable, and comfortable working independently or collaboratively in a remote or hybrid environment. • Demonstrated problem-solving ability and a proactive approach to addressing application deficiencies or process delays. Compensation: $50,000 annual salary Location: This position is on-site in Guaynabo, Puerto Rico Working Hours: Monday - Friday 8am - 4:30pm ET