Position Summary The Senior Account Supervisor is responsible for managing customer relationships, leading account management activities, and ensuring customer satisfaction while supporting company sales, profitability, and operational objectives. Key Responsibilities • Serve as the primary contact for assigned customer accounts. • Build and maintain strong relationships with customer purchasing, engineering, quality, and program teams. • Lead customer communication regarding production schedules, forecasts, pricing, service issues, and program changes. • Ensure timely resolution of customer concerns and escalations. • Monitor customer demand and support production planning activities. • Review customer forecasts and coordinate requirements with internal stakeholders. • Track account performance, revenue, profitability, and service metrics. • Support quote preparation, pricing reviews, and commercial negotiations. • Assist with customer contracts and commercial agreements. • Support new product launches and engineering changes. • Coordinate activities between customers and internal program teams. • Ensure customer requirements are communicated and implemented effectively. • Monitor launch performance and address issues impacting on customer satisfaction. • Collaborate with Operations, Quality, Engineering, Supply Chain, and Finance teams. • Lead internal account review meetings. • Coordinate corrective actions for customer concerns and delivery issues. • Ensure customer expectations are aligned with operational capabilities. • Prepare and present customer account performance reports. • Analyze sales trends, forecast accuracy, customer scorecards, and profitability data. • Identify risks and opportunities within assigned accounts. • Develop action plans to improve customer satisfaction and business growth. Qualifications • Bachelor’s degree in business, Finance, Engineering, or related field. • 7+ years of automotive commercial, account management, sales, or program management experience. • Minimum 5 years of leadership experience. • Automotive manufacturing or supplier experience required. • Strong negotiation, financial analysis, and customer relationship skills. • Travel Requirement • 25% travel • Support customer launches and critical production events as required. Our Investment in You • Competitive Compensation Packages • 11 Paid Holidays • PTO • Medical, Dental, and Vision Benefits • 401k Savings • Rewarding Healthy Behavior Program • Life and Disability Insurance • Supplemental Health Plans • Employee Assistance Program • Company Discount Program