The role of a Email Support Representative is a key position within Optimere because you are the voice of our organization and our clients. You are highly valued as our customers primary point of contact, and Optimere is very much invested in your success in this role. Providing excellent customer service is top priority for us! The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution. What makes us different? • We have various work schedules and pay shift differentials for night and weekend hours worked. • Medical benefits begin on your first day • Tuition reimbursement available after 6 months, up to $5000/annually • Competitive paid time off, including holidays What will be my duties and responsibilities in this job? • Receive in-bound calls from customers and provide superior service • Listen to our customers concerns, solve problems, answer questions and work with them to find a resolution while showing empathy • Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges • You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind What are the requirements needed for this position? • Minimum high school diploma or GED • 0-3 years of prior experience in a customer-facing role • Excellent verbal, written, and listening skills • Strong attention to detail • Great communication skills, a love for talking to people and ability to WOW customers on every call • Relentless drive to own the customers problem and ability to think outside of the box to resolve them • Ability to adapt to change and work well in a fast-paced environment • Ability to multi-task using technology • Optimere provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.