Key Responsibilities • Deliver and work cross-functionally with marketing operations to launch loyalty initiatives and campaigns across email, push notifications, site, app, social, and other channels and devices, as relevant • Implement and set up landing pages, banners, and in-app messaging using content symphony • Develop campaign briefs and partner with the creative team to create assets; oversee timelines from development to execution • QA all customer journeys before approval • Track awards and redemptions associated with the loyalty program • Work with promo team to implement DXGY functionality for monthly challenges • Manage legal and content team approvals from end to end • Evaluate end-to-end customer experience across multiple channels (web, social, and strategic partners) and turn learnings into actionable next steps Qualifications • 3+ years of work experience in digital marketing • Retention marketing experience in lifecycle/loyalty programs, segmentation, and automation strategy. Subscription business model and/or retail organization experience a plus. • Experience with loyalty initiatives and programs is a plus • Strong ability to assess competing priorities and multi-task • Ability to quickly learn and navigate several internal processes, procedures, as well as data and content management system • Proven ability in synthesizing and interpreting data and customer insights into successful marketing strategies. • Strong strategy and analytics skills, with an advanced understanding of success metrics • Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level