Description: Interviews patient or representative and enters information required for admission into computer, answers inquiries and questions, takes messages for providers and staff over the phone. Agents make important contribution to customer satisfaction by providing prompt, efficient and courteous service to callers. Essential Duties and Responsibilities: Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to patients for appointment confirmation and insurance verification Interviews patient or representative to obtain and record name, address, date of birth, emergency contacts, attending provider, and individual or insurance company responsible for payment of bill Explains clinic regulations such as payment of services, fee schedule and clinic procedures Enters patient admitting information into computer and books appointments Ensures the speaker is the patient or legal guardian when necessary Compiles data for census records Manage and resolve customer complaints Route calls to appropriate destination Follow up patient calls when necessary Completes Call Logs Education and/or Experience: One year certificate from college or technical school; or three to six months related experience and/or training; equivalent combination of education and experience. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Medina Healthcare System is a drug-free and tobacco-free employer with smoke free campuses. This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.