Locations: Locust Grove, GA Schedule: Full-time Hourly, On-site Compensation: Competitive hourly rate + benefits Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork About OrthoAtlanta Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact. What You'll Do As a Patient Services Representative II at OrthoAtlanta, you’ll: • Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures • Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed • Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up • Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system • Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations • Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals • Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through • Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting A Great Fit If You… • Thrive in a fast-paced, people-facing environment • Communicate clearly and compassionately with patients and staff • Balance multiple responsibilities with professionalism and accuracy • Take ownership of front-desk operations and enjoy solving challenges • Work independently while contributing to a strong, team-first culture What You’ll Need • High School Diploma or equivalent • 4+ years of experience in a medical office or clinical setting • Strong customer service skills and a patient-centered approach • Familiarity with medical terminology and EMR systems (Epic a plus) • Excellent verbal and written communication skills • High attention to detail, strong organizational skills, and discretion with patient information • Experience with front office leadership, financial reconciliation, and insurance verification preferred Why OrthoAtlanta? • Join a trusted and growing orthopedic practice • Work with a collaborative and supportive clinical team • Gain experience in a high-volume specialty setting • Make a meaningful impact on patient care and experience every day If you're passionate about service and thrive in a clinical environment, apply today to join our team!