About Preston Playhouse Preston Playhouse is an indoor pickleball, padel, and swim facility. The largest of its kind in the Dallas-Fort Worth metroplex and situated in the heart of Dallas, this family-friendly destination offers 9 indoor pickleball courts, 2 indoor padel courts, and dedicated lounge and bar spaces. Preston Playhouse is the sister property of Banner House at T Bar M and located across the private membership club. About The Role At Preston Playhouse as a Front Desk Associate, you will be the first point of contact for guests. Your role is vital in creating a positive first impression and ensuring that everyone who walks through our doors receives outstanding service. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, member-focused environment. What You'll Do • Greet guests warmly and professionally upon arrival • Answer phones, respond to inquiries, and direct calls appropriately • Check in guests and manage reservation systems for club facilities • Handle guest requests, concerns, or complaints with discretion and efficiency • Maintain a tidy and organized front desk and lobby area • Assist with administrative tasks such as mail distribution, scheduling, and data entry • Coordinate with other departments to ensure seamless guest experiences Qualifications • Previous front desk, hospitality, or customer service experience preferred • Excellent communication and interpersonal skills • Professional appearance and demeanor • Strong organizational skills and attention to detail • Proficiency with computers and standard office software (Microsoft Office, POS/Club Automation) • Ability to remain calm and courteous under pressure • Flexible schedule, including evenings, weekends, and holidays as needed