• Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems. • Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions. • Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently. • Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service. • PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps. • SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable). • Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions. • Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system. • Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications: • 5-8 years of experience in supporting and administering Dynamics 365 Field Service. • Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting. • JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality. • PowerApps: Hands-on experience with PowerApps for app development and automation. • SAP Knowledge: Desirable understanding of SAP for integration and support. • Communication Skills: Effective communication with U.S. clients and internal stakeholders. • Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage. • Certifications: Microsoft Dynamics 365 Field Service certifications are preferred. • Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain. • Documentation: Strong documentation skills to maintain records of support activities. • Proactive Mindset: Initiative to proactively address issues and contribute to system improvements. • Team Player: Collaborative attitude to work effectively with cross-functional teams. • Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information: • SAP Field Service Management with SAP S/4HANA Service A PLUS • Required Certifications: • MB-240 Microsoft Dynamics 365 FIELD SERVICE • PL-200 Base Monthly Salary Competitive ++ Annual Performance Bonus