Position Summary We are looking for dependable, service-oriented individuals to join our growing remote team as Customer Support Specialist. In this role, you will assist clients with vacation-related questions, research available options, organize reservation details, and provide helpful communication throughout the planning process. This opportunity is open to beginners. Previous travel-industry experience is not required, and training, supplier education, and continued team support are provided. Key Responsibilities • Respond to client inquiries and learn about their vacation needs, dates, preferences, and budget • Research accommodations, resorts, cruises, transportation, activities, tours, and other vacation options • Help clients compare available choices based on their individual requests • Assist with coordinating selected services through approved booking resources • Provide reservation confirmations, schedules, itinerary information, and relevant travel details • Support clients with routine booking changes, questions, and special requests • Follow up on pending information, deadlines, and upcoming trip requirements • Review reservation details for accuracy and completeness • Maintain accurate client notes, booking records, and communication history • Participate in ongoing supplier and destination education What We Provide • 100% remote opportunity • Flexible part-time and full-time scheduling • Training and onboarding for individuals new to the industry • Ongoing team support and guidance • Access to supplier and destination education • Professional development and growth opportunities • Performance-based incentives and recognition • Qualifying travel discounts and industry benefits • Supportive virtual team environment Qualifications • Professional written and verbal communication skills • Strong customer-service and listening abilities • Organized with close attention to detail • Able to manage multiple client requests and priorities • Comfortable using online platforms and learning new digital tools • Reliable, adaptable, and solution-oriented • Self-motivated and comfortable working independently • Basic computer proficiency and reliable internet access • Must be at least 18 years of age • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved country