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The job in short
Guest support.
Details
- Found
- 26 d ago · posted 2026-10-03
- Location as listed
- Rutland, Vermont, United States
- Role
- Customer Service Representative
- Source
- The company’s own careers site
Full description
Position Summary
We are growing our remote team and looking for friendly, organized individuals who enjoy assisting others and providing a positive customer experience. As a Guest Support Advisor, you will help travelers navigate the planning process by answering questions, researching vacation possibilities, organizing requested services, and providing dependable follow-up.
This opportunity is open to candidates from a variety of professional backgrounds. Previous travel-industry experience is not required. New team members receive training, access to supplier resources, and continued education to build confidence in the role.
Responsibilities
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Learn about preferred destinations, dates, budgets, accommodations, and activity interests
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Research resorts, hotels, cruises, transportation, tours, excursions, and other getaway experiences
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Identify suitable possibilities based on each traveler's priorities and requests
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Provide clear information to help clients understand and compare available choices
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Assist with coordinating selected services through approved supplier platforms
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Organize reservation details, confirmations, itineraries, schedules, and relevant documentation
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Keep clients informed about important updates, deadlines, and next steps
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Follow up when additional information or decisions are needed
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Respond to routine reservation questions and assist with modifications or special requests
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Check traveler information and booking details for accuracy
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Maintain organized records of client interactions and active arrangements
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Continue developing destination and supplier knowledge through ongoing education
What This Opportunity Includes
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100% remote opportunity within approved regions
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Flexible part-time and full-time scheduling
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Beginner-friendly onboarding and training
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No previous professional travel experience required
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Ongoing guidance and virtual team support
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Supplier and destination education
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Opportunities to develop customer service, communication, and coordination skills
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Performance-based incentives and recognition opportunities
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Qualifying travel discounts and industry benefits
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Collaborative remote team environment
Qualifications
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Clear and professional written and verbal communication skills
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Strong customer-service and active-listening abilities
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Friendly, helpful, and dependable approach
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Strong organization and attention to detail
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Ability to manage several client requests and deadlines
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Comfortable researching information and comparing options online
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Willingness to learn new systems and digital tools
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Adaptable when schedules, availability, or customer needs change
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Practical problem-solving and decision-making skills
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Reliable follow-up and effective time management
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Self-motivated and able to work independently
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries
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