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Guest Support Advisor

Hopesglobalgetaways
RutlandRemote
Apply on Hopesglobalgetaways’s site

Straight from the company’s own careers site.

The job in short

Guest support.

Details

Found
29 d ago · posted 2026-10-03
Location
Rutland, Vermont

Full description

Position Summary We are growing our remote team and looking for friendly, organized individuals who enjoy assisting others and providing a positive customer experience. As a Guest Support Advisor, you will help travelers navigate the planning process by answering questions, researching vacation possibilities, organizing requested services, and providing dependable follow-up. This opportunity is open to candidates from a variety of professional backgrounds. Previous travel-industry experience is not required. New team members receive training, access to supplier resources, and continued education to build confidence in the role. Responsibilities • Learn about preferred destinations, dates, budgets, accommodations, and activity interests • Research resorts, hotels, cruises, transportation, tours, excursions, and other getaway experiences • Identify suitable possibilities based on each traveler's priorities and requests • Provide clear information to help clients understand and compare available choices • Assist with coordinating selected services through approved supplier platforms • Organize reservation details, confirmations, itineraries, schedules, and relevant documentation • Keep clients informed about important updates, deadlines, and next steps • Follow up when additional information or decisions are needed • Respond to routine reservation questions and assist with modifications or special requests • Check traveler information and booking details for accuracy • Maintain organized records of client interactions and active arrangements • Continue developing destination and supplier knowledge through ongoing education What This Opportunity Includes • 100% remote opportunity within approved regions • Flexible part-time and full-time scheduling • Beginner-friendly onboarding and training • No previous professional travel experience required • Ongoing guidance and virtual team support • Supplier and destination education • Opportunities to develop customer service, communication, and coordination skills • Performance-based incentives and recognition opportunities • Qualifying travel discounts and industry benefits • Collaborative remote team environment Qualifications • Clear and professional written and verbal communication skills • Strong customer-service and active-listening abilities • Friendly, helpful, and dependable approach • Strong organization and attention to detail • Ability to manage several client requests and deadlines • Comfortable researching information and comparing options online • Willingness to learn new systems and digital tools • Adaptable when schedules, availability, or customer needs change • Practical problem-solving and decision-making skills • Reliable follow-up and effective time management • Self-motivated and able to work independently • Basic computer proficiency and reliable internet access • Must be at least 18 years of age • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries

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