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Premium Guest Services Advisor

Hopesglobalgetaways
Queen CreekRemote
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Straight from the company’s own careers site.

The job in short

Guest services advisor.

Details

Found
32 d ago · posted 2026-10-03
Location
Queen Creek, Arizona

Full description

About the Role We are seeking professional, service-oriented individuals to join our remote team as Premium Guest Services Advisor. In this position, you will assist clients who are looking for well-planned, high-quality vacation experiences by helping them explore options, coordinate arrangements, and stay informed throughout the planning process. This opportunity is a strong fit for individuals who enjoy providing personalized service, researching destinations, and managing important details with care. Previous travel-industry experience is not required. Training and continued educational resources are provided. Key Responsibilities • Learn about each client's preferred destinations, travel dates, vacation style, budget, priorities, and special requests. • Research premium resorts, hotels, cruises, transportation, excursions, tours, activities, and other vacation options using approved supplier resources. • Assist with coordinating selected arrangements while keeping confirmations, schedules, reservation details, and itinerary information organized. • Deliver attentive guest support by providing updates, answering routine questions, following up on pending items, and assisting with standard changes or requests. • Review booking information for accuracy, monitor important deadlines, maintain organized client records, and continue building destination and supplier knowledge. What We Offer • Fully remote opportunity with flexible part-time and full-time scheduling • Structured onboarding and training for individuals new to the industry • No previous professional travel experience required • Ongoing team guidance and access to educational resources • Supplier and destination learning opportunities • Opportunities to strengthen guest service, communication, research, and organizational skills • Professional development and potential growth opportunities • Performance-based incentives and recognition opportunities • Qualifying travel discounts and industry-related benefits • Supportive and collaborative virtual team environment Qualifications • Strong written and verbal communication skills • Professional, courteous, and service-focused approach • Excellent organization and attention to detail • Ability to provide responsive and personalized client support • Comfortable researching and evaluating multiple vacation options • Ability to manage several client requests and deadlines • Willingness to learn new platforms, supplier systems, and digital tools • Dependable follow-through and strong time-management skills • Adaptable and resourceful when client needs or arrangements change • Self-motivated and comfortable working independently • Basic computer proficiency and reliable internet access • Must be at least 18 years of age • Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Customer Service Representative jobs in Queen Creek, Arizona · Customer Service Representative jobs in the United States · All Hopesglobalgetaways jobs · Remote Customer Service Representative jobs in the United States

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