About Flex Dental: Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States. This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service. Learn more at: https://flex.dental This position is an in-office role in Provo, Utah. Job Overview: • Product specialist for our applications for dental offices. (Tier 1) • Providing support via chat, email, talk, remote session(s) (multi tasking required) Day to Day Operations: • Omni-Channel Support (Chat, Phone, and Email) • Internal collaboration with support, training, and billing departments • External collaboration with client's IT services/third parties • Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.) • Individual and Team-Based Problem Solving • Working with Tier 2/Escalation Support Representative • Connecting to clients via remote software Required Experience: • Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators. • Ability to multi-task efficiently (providing multi-channel support simultaneously) • Critical thinking/Troubleshooting • Self Manage Workload (Prioritization, Time Management) • Ability to be self-directed, prioritize tasks, and organize overall workload. • Ability to work effectively in a fast-paced environment • Provide accurate and quick support Preferred Experience: • Technical Support Background (2 years of customer service experience preferred) • Understanding of Windows Operating System(s) • Previous High Pace Work Experience • Experience with Multi-Channel Support